“Spring Clean” Your IT

Spring Clean Your IT_TierPoint By Kip Thurston, General Manager and Vice President

Spring is coming. For many organizations, it’s a hopeful time of year. January and most of February are filled with budget discussions, but by March and April, those negotiations are (mostly) behind us. Best of all, there’s still plenty of time left in the year to make things happen.

To get the rest of the year started off on the right foot, we suggest a little in-house spring cleaning. Below are three ideas, any of which could be blown up into a major project. However, even minor efforts in each of these areas can help you realize some quick wins.

#1 Out with the Old

Almost every organization has some part of their IT infrastructure that’s getting a little long in the tooth. Now may be a good time to consider which of your applications and data sets can be moved from aging on-premises hardware and into the cloud. You can get immediate performance (and security) improvements and make hardware upgrades and maintenance a thing of the past.

Tip: Clouds are not an all or nothing strategy. Most organizations we work with use some form of hybrid IT, with their applications and data spread across public and private clouds as well as on-premises data centers. Taking this approach can help you manage your budgets wisely, ensure data security, and get the performance you need. Continue reading

Considering DRaaS? A Guide to Help Identify Your Best Path to the Cloud

By Russ O’Risky, Senior Solutions Engineer

Let these discussion points help you prepare your move to a public cloud infrastructure.

Seasoned cloud sales experts know that what they draw out of you in that critical first discussion can set the stage for your success in moving to the cloud. Your answers and the strategies they identify, will help guide how you both approach and invest in your public cloud infrastructure. Your cloud partner should be asking these types of probing questions to guide your move to the cloud.

draas-public-cloud-imageQuestion No. 1: What are you doing for disaster recovery (DR) now?

IT teams often see moving DR to the cloud as a safe first step in adopting real estate in public cloud infrastructure. Your response to this DR question can drive what we solve for and how we solve it. Comprehensive DR in the cloud can be an integral bridge to everything else you want to do.

Client Example: In one instance, we discovered that a company had no DR. They wanted to move production to the cloud, which meant significant downtime. We laid out a phased approach that incorporated Disaster Recovery as a Service (DRaaS) as their first step to the cloud for their entire infrastructure. Continue reading

Spotlight: TierPoint Solutions Engineering

By Lisa Shea, Communications Manager

The Role of TierPoint Solutions Engineers

Senior Vice President of Solutions Engineering Rob Carter has a clear vision of his team’s mission: to establish TierPoint as an extension of each customer’s IT team, ensuring they view us as trusted advisors who can help align their business needs through technology solutions.

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The Solutions Engineering team is led by (left to right) Johnson Cauthen, Brian Bean, Rob Carter, John Stoker and Matt Brickey.

Solutions Engineers (SE) work closely with many other internal teams, especially Sales, Engineering, Service Delivery, Product, and Security to design sophisticated custom IT solutions that address each client’s unique challenges and budget. Continue reading

Mitigating Hybrid Cloud Security Risks

By Paul Mazzucco, TierPoint Chief Security Officer

When a business considers moving its workloads to the cloud, availability of resources is often one of their biggest concerns. Understandably, they want their data and applications to be available when they need them, whether they choose a private cloud, a public cloud, or have TierPoint host their cloud in one of our data centers.

One of the greatest threats to high availability is the Denial of Service attack or DoS. This form of cyber threat has been with us since the late 1990s, so most of you are probably familiar with it. In short, a DoS attack floods a network with traffic, rendering it useless.

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In more recent times an even more insidious type of attack has emerged: Distributed Denial of Service or DDoS. In the DDoS, cybercriminals take over devices connected to the net, even simple devices such as online security cameras, to create a botnet, an army of mindless devices all targeted at bringing down a single network. Continue reading

Why Being an Introvert in IT is a Good Thing

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By Jeff Bertocci, SVP Service Delivery

The natural personality traits of many introverts can make them a different breed of communicators, especially for the extroverted salesperson or the high-powered executive. But, recently, I ran across an article from Business Insider that listed five benefits of being an introvert:

#1 Rapport building

#2 Ability to listen

#3 Thoughtfulness and caring

#4 Self-reflectiveness and error-correction

#5 Depth vs. breadth (of relationships)

If you think about it, all five of those attributes are useful in an IT organization, specifically one where customer service is a guiding principle.  A successful IT Service Provider must deliver compelling, out-of-the-box solutions and a world-class customer experience. Expertise is critical but customers must also be confident that their chosen IT partner can build a strong one-on-one rapport with their teams.  We’ve found that most companies need an IT partner who listens to their needs and challenges, while being thoughtful and empathetic toward the given situation. Continue reading

DataCenter Knowledge: TierPoint CEO Jerry Kent Talks Strategy

Originally published on DataCenterKnowledge.com by Bill Stoller on November 22, 2016

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DCK Exclusive: TierPoint CEO Jerry Kent Talks Strategy

St. Louis Missouri-based TierPoint is a privately held colocation, hybrid cloud and managed services provider focused on serving enterprise customers in US secondary markets.

TierPoint has continued to execute on an acquisition and organic growth strategy for more than a decade. The company now employs 850-plus associates who deliver services around the clock to over 5,000 customers nationwide.

In the past 12 months, the pace of acquisitions reached a crescendo with the $575 million acquisition of Windstream Hosted Solutions, and the Q1 2016 purchase of Midwest data center provider Cosentry, for an undisclosed sum. In December 2015, TierPoint entered the Chicago market to service an existing client with the acquisition of AlteredScale.

[Read more: How TierPoint Quietly Built a Data Center Empire in Secondary Markets]

In September, the company announced an investment of $20 million to develop a 16,000 square foot initial phase of a planned 90,000 square foot campus in Allen, Texas, to be built by Compass Data Centers. TierPoint has invested a total of $45 million this year in data center expansion projects, including an announcement last week of a $13 million expansion of its Baltimore and Marlborough (Boston Metro West) data centers.

National Footprint

TierPoint now operates a fleet of 39 data centers, totaling over 650,000 square feet, located in 20 US markets, spread across 18 states. Based on last quarter’s annualized run-rate, TierPoint now generates $370 million of revenue per year according to company management. Click here to read the full article, including an in-depth discussion with CEO Jerry Kent on TierPoint company culture, product enhancements and market opportunities.  

TierPoint Summit Keynote Provides Good Lessons for Developing Security Strategy

By Mike Sander, TierPoint Senior Solutions Engineer

Last week I had the privilege of attending TierPoint’s annual Security Summit in Omaha.

Former White House CIO Theresa Payton presented a well-received keynote address about security lessons she learned serving the president.  Attendees said they enjoyed the talk because it provided a business context around an organization’s security needs, as well as ideas to address the added pressure they feel with high-profile cyberattacks continually on the rise.

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(LtoR) Tom McMillin, TierPoint President and COO, Former White House CIO Theresa Payton and Mary Meduski, TierPoint President and CFO, kick off the 2016 TierPoint Security Summit

Continue reading