FAQ Friday: PCI DSS Compliance and SMBs

By Steve Sims, CISSP, TierPoint Sales Engineer

Customers frequently ask many questions about compliance in the cloud. In particular, SMBs often ask us how they can be compliant with the Payment Card Industry Data Security Standard (PCI DSS) even if they are not required to be. Every day, we share compliance advice and educate customers about selecting the right type of infrastructure solution (e.g. private or public cloud) for compliance and at what cost.

Recently, we teamed up with Fortinet, one of our technology partners, to host a forum in Seattle and Spokane addressing several security issues: Here are some highlights from our discussion: Continue reading

FAQ Friday: Top Security Questions from TierPoint Clients

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

John Stoker, CISSP, leads a team of security specialists and systems engineers at TierPoint’s Liberty Lake data center located near Spokane, WA. In addition to providing cloud and colocation services, they offer a suite of managed security services performed at client locations including perimeter security, traffic analysis and Web filtering.

For this week’s FAQ Friday, I asked him about the FAQs and issues he hears about from customers regularly. Continue reading

FAQ Friday: What are Top Elements of a Great Customer Experience?

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

During one of the recent winter storms that have been belting the northeast, Ram Bhagwandin, a facilities manager at TierPoint’s Hawthorne, NY data center, received a phone call at 3:00 a.m. The temperature was -2°F. In that cold, servers (and people too) can get a little cranky. His job was to help ensure that equipment inside the facility kept running smoothly.

Bhagwandin spent more than 20 years running IT architecture for large organizations before joining TierPoint two years ago. For this week’s FAQ Friday, I asked him about the top two things he and his team do to help deliver a great customer experience. Continue reading

FAQ Friday: Top Questions We Get Asked about TierPoint

By John Holland, TierPoint SVP of Sales

Yesterday, TierPoint hosted a partner event where we discussed cloud opportunities and how to better inform customers about their cloud choices. Because there are so many different definitions of both cloud and hybrid cloud, there is a lot of market confusion, so we are working diligently with our partners to bring more clarity to the cloud adoption process.

For today’s FAQ Friday, I’d like to address two questions that are often asked of us. The first one is about the types of clouds we offer. Continue reading

FAQ Friday: “Active Active” Data Centers Are a Hot Hot Topic Within Disaster Recovery

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

This week I spoke with Christian Lappin, a TierPoint senior sales engineer, who is a business continuity/disaster recovery expert and an active member of the FBI Infragard Task Force. He speaks with clients each week about high availability, and says that in recent weeks he has been receiving lots of questions about “active active” data centers and how clients can transition into one from their current environment. Continue reading

FAQ Friday: What makes an ideal location for a secondary data center?

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

Welcome to FAQ Friday, a new regular feature aimed at chronicling topics and stories that are important to our customers and partners. In our everyday conversations, many of the same questions come up regularly. We will address them here as a way to share our experiences and begin a dialogue with you about pressing data infrastructure management and protection issues. Your comments matter. Issues that pop up frequently in FAQ Friday combined with your feedback will be a primary basis for us to develop in-depth content that provides more detailed analysis and advice. Continue reading