With three hurricanes affecting the Southeastern U.S. and Puerto Rico, disaster recovery is top of mind for many business leaders. During Hurricane Irma, five TierPoint clients in Florida declared disaster. This required us to mobilize our Disaster Recovery as a Service (DRaaS) teams to implement our clients’ recovery plans, ensuring availability of their systems in the event of flooding and power outages. Following the DR plans we had previously developed and tested with each of these clients, TierPoint delivered up-to-date data and applications in the cloud, on servers far from the storm, with connectivity available to maintain business continuity. In the end, these customers experienced no service interruptions.
Disaster recovery plan includes testing and workgroup recovery
While business continuity is at the heart of TierPoint’s disaster recovery services, it includes much more than backing up data. At TierPoint, we include a suite of DRaaS provider services, which further incorporate testing of DRaaS plans, ensuring recovery and connectivity are in place. There may also be instances where organizations need to rely on recovered systems for weeks or more, requiring them to find alternate work locations for employees, equipped with computers and phone lines. TierPoint also operates regional workgroup recovery centers to serve these needs, further ensuring their business doesn’t miss a beat.
Two of our disaster recovery clients, one of which was impacted by Hurricane Irma, were recently featured in the St. Louis Business Journal for their forward-thinking disaster recovery planning: Rabo AgriFinance recovers from hurricane with IT help.
Planning for catastrophic and everyday incidents
Natural disasters such as hurricanes have devastating effects on regions, but most of the incidents that cause organizations to implement their disaster recovery plans are man-made: a broken water pipe floods a building, a nearby construction crew cuts a power line or even an unforeseen issue around planned data center maintenance. Failure of technology and equipment accounts for almost half of all data center downtime (46%), and cybercrime for almost a quarter (22%). Weather and natural disasters are responsible for about 10%, according to Ponemon in the Cost of Data Center Downtime.
Engaging a DRaaS provider is the most important step
Regardless of the risks that drive your decision to protect your business from data center outages with DRaaS, the most important step is to engage a DRaaS provider to ensure failover to support business continuity for your employees, customers and partners. You can rely on our team for disaster recovery expertise, resilient geographically diverse IT resources and economies of scale. This year Gartner named us the sole Challenger in its Magic Quadrant for Disaster Recovery as a Service report of DRaaS providers.
Make a plan for business continuity that overcomes data center outages large and small. By evaluating your systems and downtime risks, and designing a disaster recovery plan with a DRaaS provider before an outage, you’ll be in a much better position to weather a data center incident from any cause.
As Regional Vice President for TierPoint’s Midwest Region, including Missouri, Kansas and Kentucky, Dan Capra leads the regional team’s efforts to identify ways in which organizations can use TierPoint’s cloud, colocation, security and managed services. Capra has more than 25 years of technical and consultative leadership experience.