Why Being an Introvert in IT is a Good Thing


By Jeff Bertocci, SVP Service Delivery

The natural personality traits of many introverts can make them a different breed of communicators, especially for the extroverted salesperson or the high-powered executive. But, recently, I ran across an article from Business Insider that listed five benefits of being an introvert:

#1 Rapport building

#2 Ability to listen

#3 Thoughtfulness and caring

#4 Self-reflectiveness and error-correction

#5 Depth vs. breadth (of relationships)

If you think about it, all five of those attributes are useful in an IT organization, specifically one where customer service is a guiding principle.  A successful IT Service Provider must deliver compelling, out-of-the-box solutions and a world-class customer experience. Expertise is critical but customers must also be confident that their chosen IT partner can build a strong one-on-one rapport with their teams.  We’ve found that most companies need an IT partner who listens to their needs and challenges, while being thoughtful and empathetic toward the given situation. Continue reading

DataCenter Knowledge: TierPoint CEO Jerry Kent Talks Strategy

Originally published on DataCenterKnowledge.com by Bill Stoller on November 22, 2016


DCK Exclusive: TierPoint CEO Jerry Kent Talks Strategy

St. Louis Missouri-based TierPoint is a privately held colocation, hybrid cloud and managed services provider focused on serving enterprise customers in US secondary markets.

TierPoint has continued to execute on an acquisition and organic growth strategy for more than a decade. The company now employs 850-plus associates who deliver services around the clock to over 5,000 customers nationwide.

In the past 12 months, the pace of acquisitions reached a crescendo with the $575 million acquisition of Windstream Hosted Solutions, and the Q1 2016 purchase of Midwest data center provider Cosentry, for an undisclosed sum. In December 2015, TierPoint entered the Chicago market to service an existing client with the acquisition of AlteredScale.

[Read more: How TierPoint Quietly Built a Data Center Empire in Secondary Markets]

In September, the company announced an investment of $20 million to develop a 16,000 square foot initial phase of a planned 90,000 square foot campus in Allen, Texas, to be built by Compass Data Centers. TierPoint has invested a total of $45 million this year in data center expansion projects, including an announcement last week of a $13 million expansion of its Baltimore and Marlborough (Boston Metro West) data centers.

National Footprint

TierPoint now operates a fleet of 39 data centers, totaling over 650,000 square feet, located in 20 US markets, spread across 18 states. Based on last quarter’s annualized run-rate, TierPoint now generates $370 million of revenue per year according to company management. Click here to read the full article, including an in-depth discussion with CEO Jerry Kent on TierPoint company culture, product enhancements and market opportunities.  

Strategic Planning: Rethinking Your Hybrid IT Strategy in 2017

“Through 2019, public cloud growth is expected to be nearly 3X the growth of private clouds.  In turn, private cloud growth is expected to be 2X higher than colocation.” – Source: IDC

2016 and 2017 concept

By Andy Stewart, Chief Strategy Officer

2016: An exciting year for the cloud

The growth in public cloud and its adoption across every size and type of enterprise in 2016 is astounding.  Companies like Microsoft and Amazon have labored tirelessly to create platforms capable of reinventing how IT is consumed, both now and into the future. Microsoft’s public cloud platform, Azure, is already seeing more than 120,000 new subscriptions a month, and Amazon Web Services (AWS) revenues have a run rate exceeding $10 billion a year.

Looking forward, a number of the mid-sized enterprises we work with are rethinking their hybrid strategy to include the public cloud for more than just test/dev environments and disaster recovery. We’re even seeing boards of directors issue mandates for the organization to move a certain percentage of their workloads to the public cloud. In addition, Big Data initiatives are prompting another look at both public and hosted private clouds as cloud resources can help businesses use their budget dollars more efficiently by turning a capital expense into a monthly operating expense. Continue reading

TierPoint Summit Keynote Provides Good Lessons for Developing Security Strategy

By Mike Sander, TierPoint Senior Solutions Engineer

Last week I had the privilege of attending TierPoint’s annual Security Summit in Omaha.

Former White House CIO Theresa Payton presented a well-received keynote address about security lessons she learned serving the president.  Attendees said they enjoyed the talk because it provided a business context around an organization’s security needs, as well as ideas to address the added pressure they feel with high-profile cyberattacks continually on the rise.


(LtoR) Tom McMillin, TierPoint President and COO, Former White House CIO Theresa Payton and Mary Meduski, TierPoint President and CFO, kick off the 2016 TierPoint Security Summit

Continue reading

Preparing for Takeoff with Managed Azure Cloud Services

By David McKenney, Director, Product Management

A client recently told me that he thinks of TierPoint’s Microsoft Azure managed services as his company’s airline for navigating through the cloud. We get them where they need to go safely and securely, when they need to get there, without having to buy, maintain and fly their own fleet of jetliners.

His metaphor illustrates how the top three concerns clients have when making the move to Microsoft Azure tend to be the same as when we fly: security, expertise and flexibility.

Aircraft taxiing

Before we take off, we want to know the pilot and crew have followed all the security and safety protocols, and possess the expertise to navigate through unexpected weather and air traffic to get us to our destination safely. We also need the flexibility to send our sales VP from Miami to Albuquerque while our trade show team flies to New York on the same day. And we definitely don’t want to pay for any planes sitting in the hangar when they’re not needed. Continue reading

5 Reasons Organizations Are Driving Toward Hybrid IT

By John Holland, TierPoint SVP, Sales

I always enjoy speaking with our clients because they shine a true, unbiased flashlight on our industry, particularly the real infrastructure challenges and how they approach to solve them.  Recently, I was privileged to moderate a hybrid IT panel discussion featuring TierPoint clients in the retail and health care industries.  Several themes emerged that illustrate why hybrid IT represents the next wave of Cloud computing.

Application Integration and Management Can Cause Severe Headaches
Panelists voiced frustration about the continuing complexity of managing applications. Concerns included security, latency and enterprise-wide compatibility among others.  While Cloud computing addresses a lot of these challenges, it doesn’t solve all of them.   Often, blending together Cloud, colocation with your own data centers will be the best way to deliver services your users need.

Confident Businessman Solving Jigsaw Puzzle On Field

Continue reading

Thank You to the People Who Worked in Data Centers on Thanksgiving

By Brian Schwartz, TierPoint Content Team

Data center employees including network engineers and security personnel all across the United States gave up part of their Thanksgiving yesterday to protect Cloud and client infrastructure.  In fact, if you used the Internet during the holiday to share photos or contact family, a human somewhere likely was watching to make sure the network was performing correctly.

Thursday morning, I visited two TierPoint facilities near Boston to drop off goodies and show appreciation for those working.  At our Boston-Marlborough location, I was greeted by friendly security staff and spoke with the people managing and monitoring network activity.  Two clients were also in the building working on their own equipment.

When I suggested a move to the break room for cookies, one of the engineers declined politely saying, “Can’t leave because the monitoring never stops.”  The commitment in that comment struck me.

Thank you to all the people who delayed their holiday celebrations to serve clients.  We notice.