FAQ Friday: What are Top Elements of a Great Customer Experience?

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

During one of the recent winter storms that have been belting the northeast, Ram Bhagwandin, a facilities manager at TierPoint’s Hawthorne, NY data center, received a phone call at 3:00 a.m. The temperature was -2°F. In that cold, servers (and people too) can get a little cranky. His job was to help ensure that equipment inside the facility kept running smoothly.

Bhagwandin spent more than 20 years running IT architecture for large organizations before joining TierPoint two years ago. For this week’s FAQ Friday, I asked him about the top two things he and his team do to help deliver a great customer experience. Continue reading

Meaningful Use Tips from the IT Trenches

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

The U.S. government runs many programs aimed at improving health care quality and protecting patient privacy. Some are well-known regulations such as HIPAA, which requires medical organizations to meet certain standards, while others provide financial incentives for achievements.

One example of the latter is administered by the Centers for Medicare and Medicaid (part of the Department of Health and Human Services) and is commonly referred to as meaningful use. It gets its name because eligible providers can earn cash for the meaningful use of certified electronic health record (EHR) technology to improve patient care. As of November, 2014, the federal government has paid out more than $17 billion in incentives to more than 500,000 providers who have deployed technology and processes to utilize EHR, sometimes called electronic medical records (EMR). Continue reading

FAQ Friday: What makes an ideal location for a secondary data center?

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

Welcome to FAQ Friday, a new regular feature aimed at chronicling topics and stories that are important to our customers and partners. In our everyday conversations, many of the same questions come up regularly. We will address them here as a way to share our experiences and begin a dialogue with you about pressing data infrastructure management and protection issues. Your comments matter. Issues that pop up frequently in FAQ Friday combined with your feedback will be a primary basis for us to develop in-depth content that provides more detailed analysis and advice. Continue reading