TierPoint’s Managed Services Heritage and Future

By Scott Fuhriman, TierPoint VP of Sales and Product Development

Editor’s Note: This feature is part of a continuing series of snapshots chronicling TierPoint’s evolving corporate story. Fuhriman is based in TierPoint’s data center in Spokane, Washington. Click on the follow button on the bottom right to receive these stories in your inbox weekly.

Cloud computing adoption and rising security threats are fueling demand for managed services. One study found that in North America alone, cloud and managed service providers (MSPs) generated $154 billion in revenue in 2014. It isn’t tough to do a Google search and find projections substantially more than that for the current year. Continue reading

FAQ Friday: What are Top Elements of a Great Customer Experience?

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

During one of the recent winter storms that have been belting the northeast, Ram Bhagwandin, a facilities manager at TierPoint’s Hawthorne, NY data center, received a phone call at 3:00 a.m. The temperature was -2°F. In that cold, servers (and people too) can get a little cranky. His job was to help ensure that equipment inside the facility kept running smoothly.

Bhagwandin spent more than 20 years running IT architecture for large organizations before joining TierPoint two years ago. For this week’s FAQ Friday, I asked him about the top two things he and his team do to help deliver a great customer experience. Continue reading