FAQ Friday: What are Top Elements of a Great Customer Experience?

By Brian Schwartz, TierPoint Content & Social Media Marketing Manager

During one of the recent winter storms that have been belting the northeast, Ram Bhagwandin, a facilities manager at TierPoint’s Hawthorne, NY data center, received a phone call at 3:00 a.m. The temperature was -2°F. In that cold, servers (and people too) can get a little cranky. His job was to help ensure that equipment inside the facility kept running smoothly.

Bhagwandin spent more than 20 years running IT architecture for large organizations before joining TierPoint two years ago. For this week’s FAQ Friday, I asked him about the top two things he and his team do to help deliver a great customer experience. Continue reading