This post was last updated on June 18, 2020.
We continue monitoring governmental and health authority guidelines on COVID-19 and have taken a number of steps to keep providing exceptional service to our customers, reducing risks to our employees and their families, and sustaining the seamless operation of our business.
- Is led by our CEO, working with a cross-functional task force of senior executives and associated experts on their teams, from operations to engineering, from sales to service delivery;
- Is guided by an existing, comprehensive business continuity plan that was in place before current events; anticipates multiple, potentially disruptive scenarios, including pandemics; is tested and updated regularly, including several months before COVID-19; and is available at every office and data center, complete with decision trees and key staff contact information, to guide our team’s actions in the face of evolving circumstances;
- Helps ensure sufficient levels of qualified staff are available to support customer needs at our Enterprise Operations Centers (EOCs) and over 40 data centers in 20 U.S. markets, including procedures for (a) housing critical employees in our facilities for extended period of times, if needed and (b) securing and deploying alternative, qualified staffing resources, should standard resources not be available;
- Provides the technology required to support extended work-from-home situations for office-based, non-data center employees.
- We’ve implemented expanded cleaning and disinfecting procedures for common areas of our data centers;
- Data center access is limited to essential personnel, with pre-access screening questions, and employees, contractors and clients at all our data centers are required to wear face masks that cover the nose and mouth;
- To date, we’ve not had any material supply-chain disruptions and our major suppliers have committed to expediting our purchase orders, given our company’s qualification, under DHS guidance, as a critical infrastructure service provider that supports emergency response, healthcare and other essential services;
- We’ve been accepted into a critical infrastructure transport program administered by the U.S. Department of Homeland Security (DHS), which allows our employees in data center operations and other critical functions to travel to and from work, even during a lockdown or shelter-in-place order;
- We require employees who are ill (regardless of the illness) to stay home;
- Before social distancing and stay-at-home orders were widely issued, we asked all employees who can work from home to do so;
- The vast majority of employees who can work from home continue to do so, and for the relatively few who have returned to an office, they are required to wear face masks in common areas and follow social-distancing guidelines;
- Temporary travel restrictions remain in place, including the suspension of any planned business travel outside the U.S., as well as the predominant use of tele- and video-conferencing systems for meetings.
These plans and policies are reviewed on a regular basis, and we will notify customers and others, through standard means, of any material developments that affect them. Fortunately, to date, our data center operations have not been materially impacted by COVID-19; even so, we will remain diligent and take additional actions, as circumstances may require.