This post was last updated on March 30, 2020.

TierPoint, like other companies, is closely monitoring the CDC’s COVID-19 guidance and updates and has taken a number of steps to continue providing exceptional service to our customers, reducing risks to our employees and their families, and sustaining the seamless operation of our business.  

Our response: 

  • Is led by our CEO, working with a cross-functional task force of senior executives and associated experts on their teams, from operations to engineering, from sales to service delivery;   
  • Is guided by an existing, comprehensive business continuity plan that was in place before current events; anticipates multiple, potentially disruptive scenarios, including pandemics; is tested and updated regularly, including within the last six months; and is available at every office and data center, complete with decision trees and key staff contact information, to guide our team’s actions in the face of evolving circumstances; 
  • Helps ensure sufficient levels of qualified staff are available to support customer needs at our Enterprise Operations Centers (EOCs) and over 40 data centers in 20 U.S. markets, including procedures for (a) housing critical employees in our facilities for extended period of times, if needed and (b) securing and deploying alternative, qualified staffing resources, should standard resources not be available;  
  • Provides the technology required to support extended work-from-home situations for office-based, non-data center employees.  

In addition: 

  • Following recommendations from the CDC and state health departments, our operations team has implemented expanded cleaning and disinfecting procedures for common areas of our data centers; 
  • We’re limiting data center access to essential client personnel, with pre-access screening questions;
  • We’ve been accepted into a critical infrastructure transport program administered by the Department of Homeland Security, which allows our employees in data center operations and other critical functions to travel to and from work even during a lockdown or shelter-in-place order;
  • We’ve reached out to major suppliers about potential supply-chain impacts, and to date, they have not informed us of any material disruptions;  
  • We require employees who are ill (regardless of the illness) to stay home and have asked all employees who can work from home to do so; 
  • We’ve instituted temporary travel restrictions, including the suspension of any planned business travel outside the U.S., as well as the predominant use of tele- and video-conferencing systems for meetings. 

These plans and policies are being reviewed on a weekly basis, and we will notify customers and others, through standard means, of any material developments that affect them. Fortunately, to date, our operations have not been impacted by COVID-19; even so, we will remain diligent and take additional actions, as the circumstances require.  


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