It’s that time of year again; Gartner has released their Magic Quadrant for Disaster Recovery as a Service. Judging from Gartner’s estimation of the number of businesses turning to outsourced resources for Disaster Recovery, some of you may have been eagerly anticipating this report.
“By 2018, the number of organizations using disaster recovery as a service will exceed the number of organizations using traditional, syndicated recovery services.”
~ Gartner Research
If you’re familiar with the Magic Quadrant, you know that Gartner evaluates vendors along two different spectrums. The X axis is completeness of vision, and the Y axis looks at ability to execute. We’ve included a snapshot of this year’s quadrant below; you can download the report here.
TierPoint’s Take Aways
As you read the report, different aspects should jump out at you based on what’s most important to you. When it comes to Disaster Recovery as a Service, even Gartner is quick to point out that one size does not fit all. They note differences between vendors in terms of size of companies they work with, platforms covered, global vs. local coverage, scope of services, etc.
Looking at this report through the eyes of the customers we work with, I thought I’d share a few things that jumped out at me.
The definition of “disaster” has evolved. A few years ago, especially after Hurricane Sandy hit the East Coast, natural disasters were the lead concern. More recently, that’s switched to threats with a more human element. As Gartner states in their report:
Unlike several years ago when natural disasters ruled most discussions around disaster recovery, now these conversations more often revolve around security-related triggers, such as a ransomware attack. Consequently, providers who have differentiated elements in their offerings or offering roadmaps in this area benefited in their scoring.
We’re seeing this with our clients as well, and it’s one of the reasons we’ve focused so intently on our security offerings.
TierPoint is positioned highest for ability to execute in the Challenger’s quadrant. I’m proud of our team for their ability to deliver on our product plans and live up to our customer commitments. We’re more than a niche player, given our acquisition and growth strategy, but we are tightly focused on serving our core customer market instead of trying to be everything to everyone.
The quadrant includes both apples and oranges. It’s pretty clear that there is no one “best way” to handle disaster recovery. Gartner touches on that in a few places throughout the report. For example, in their discussion on Infrastructure, they mention that some vendors leverage AWS, Microsoft Azure, or Google to provide failover options. Other vendors offer their own infrastructure services with a variety of options. Some offer proprietary solutions while others use best-of-breed applications and technologies bundled into a service. Some focus on just the applications themselves, while others focus heavily on the managed services. When choosing a DRaaS vendor, you really have to decide whether you need an apple or an orange.
DRaaS is just the beginning. Gartner notes that, “For some vendors, the focus might be primarily disaster recovery and DRaaS. But for many, DRaaS is not the overarching focus.”
The way I look at it, DRaaS is just one element of an overarching IT strategy that balances the needs of your company with available skills and resources. We hardly have a discussion on DRaaS that doesn’t at least touch on other topics such as Compliance, Application Management, or Managed Email. You don’t see your IT in silos and neither should your Managed Service Provider. While you may not end up going to us for all of these things, it’s good for us to understand how the services you use fit into the larger picture.
As a Manager on the TierPoint Product Manager team, Dale is responsible for the ongoing development of various cloud and managed services, including storage, backup, and DRaaS. His experience spans a number of strategic technology roles, including the deployment of international fixed broadband wireless infrastructure and management of global software development teams in the enterprise virtualization space.